How refunds, cancellations and the free trial work on School Straits.
Last updated October 30, 2026
No payment is taken to start a trial, so there is nothing to refund or cancel during one. A school can simply stop using School Straits at any point in the trial with no obligation.
Paid plans are billed in advance for a fixed term and are non-refundable once that term has begun, including if a school stops using the service partway through it. We do not charge automatically at renewal: continuing after a paid term ends is always a separate, deliberate purchase.
A school can stop renewing at any time simply by not buying a new plan when the current term ends — there is no cancellation form to submit. Access continues for the remainder of the term already paid for.
We will refund a payment in full where it was charged in error or duplicated, and will refund in full or in part, at our discretion, where School Straits materially failed to provide the service you paid for. To ask for either, email us with your school's name and the payment reference shown in your receipt.
An approved refund is returned to the original payment method through Razorpay, our payment gateway, and typically appears within 5–7 business days of approval, though your bank or card issuer may take longer to reflect it.
If this policy changes in a way that materially affects existing subscriptions, the "last updated" date above will change and, where appropriate, affected schools will be notified.
To request a refund or ask about a charge, email [email protected] or call +971585998658.
